We accept refund requests for goods sold on our Site for ONLY the following reasons:
- Duplicate purchase of digital e-book title from the Site. You must request refund within 2 days by emailing email@example.com with the subject line referencing “duplicate purchase.” Payment will be refunded to the source of original payment. Please include the order # and your name in the request. All other digital downloads are not eligible for refund as they are instant downloads.
- “Change of Mind” on Print book that hasn’t shipped or been personalized with autograph at the time of request for refund or within 48 hours of purchase. A notice is emailed to purchaser at time of order completion. If you wish to cancel, please email me at firstname.lastname@example.org with the subject line referencing “cancel print order.” Payment will be refunded to the source of original payment. Please include the order # and your name in the request.
Replacement for Damaged Print Books (during shipping)
If the print book is damaged when you receive it, we will replace it. Please email email@example.com within 2 days of receiving your product, using “Damaged book” in the subject line. Include your name, order number, and an image of the damaged book. Please keep in mind that relatively minor damage might occur in shipping that is beyond our control, and may not affect the enjoyment one receives from the book.
Our goal is your happiness and satisfaction!